TCC Insights

The Customer is Always Right…..Not

By Lisa Lindquist, Account Supervisor

So I receive an envelope from Bank of America the other day – where I have been a model credit card customer, or so I thought, keeping my balance within reason and paying off in full every month for the past 10 years!  And how does Bank of America reward me? 

By telling me they are doubling my interest rate from 7.25% to 14.9%!

I was a little insulted to say the least.

Three choices

So I have 3 choices:

1.    I can, of course, decline this increase, which means I have some time to pay off the current balance at the old rate – but any new charges will be charged at the higher rate.
2.    I can accept the higher rate and charge on– or
3.    I can cancel the account.

What’s going on here?  “Are you trying to lose customers?”  I ask the customer service rep.

And then it occurs to me – yes they are.

Rainmaking in a Drought

By Lisa Lindquist, Account Supervisor

Every business owner knows that to grow his or her company requires relationship building, or “rainmaking”, but what does that really mean?  And how you are supposed to do it when pink slips are flying everywhere?

Chris Brogan often talks about “that guy” - You know, that one who is shoving his or her business card and brochures at you every time you see them at an event or function- Or the person who uses “we” and “our” a lot- you know as in “We have won a million awards, our system can do it faster and cheaper, we are the best.”

So you don’t want to be “that guy” (or girl), what do you do?