By Jeff Bucki, Account Manager/Copywriter
Every company would like to have more web traffic. Wouldn’t it be great if one day, thousands of people visited your website? Maybe. What if a hundred thousand people visited your site at the same time? Well, maybe not, as a soda manufacturer found out last year.
Yes, the most amusing pop culture moment of 2008 was the strange case of Dr. Pepper vs. Guns N’ Roses. For those that missed it, here’s the story.
Guns N’ Roses was one of the most popular rock bands of the late 80s and early 90s. Their mercurial lead singer, Axl Rose, managed to alienate all of his original bandmates until he was the only one left. He had been working on a new album called Chinese Democracy for more than 14 years, and few thought it would ever see the light of day. Every year, a release date would be set, and then cancelled. It was like Lucy pulling the football away from Charlie Brown. And yet it kept happening, year after year. Guns N’ Roses were an industry-wide joke, and everyone figured it would be at least another 14 years before the album was released, if at all.
Enter Dr. Pepper, which looked to capitalize on the situation to prove how hip they were. Early last year, the soft drink company offered a free 20 oz. Dr. Pepper to every man, woman and child in America if Guns N’ Roses put out their eternally-delayed album in 2008. It was a simple way for the company to get some free publicity by thumbing their nose at Axl Rose, a very easy target.
Yes, the marketing wizards at Dr. Pepper thought they were pretty clever, until Guns N’ Roses shocked the music world by actually deciding to release Chinese Democracy last November. Was this to spite Dr. Pepper? Possibly. All that was certain was that Dr. Pepper now had to make good on its free-soda-for-America guarantee, which conceivably meant 305 million bottles of Dr. Pepper. Gulp!
So the company set out to make good on its promise. Americans had to visit drpepper.com on the day of the album's release to obtain a coupon that could be redeemed for a free soda. Conveniently, Dr. Pepper restricted the giveaway to a 24-hour window, so they wouldn’t lose their shirt on this generous offer.
But Dr. Pepper underestimated the demand they’d receive, which caused the website to crash on the only day people could register for the free soda!
Once they realized the website wasn’t working, Dr. Pepper posted a phone number so that people could call to get their free product. Comically, there was a typo in the phone number and callers looking for free soda ended up reaching a Cleveland-area law firm.
Because of these mishaps, the company’s image took a hit. Dr. Pepper’s witty bit of attention-mongering had fizzled in the eyes of the public.
There are a few lessons to be learned from all of this. One, don’t make a promise to every person in America unless you can back it up. Two, if a gazillion people visit your website at the same time, it’s probably going to crash. And three, don’t mess with Guns N’ Roses.